A list of Frequently Asked Questions regarding ticketing at our Box Office.
There are five ways in which you can book / purchase tickets:
Over the Phone.
You may purchase tickets by phone charging them to your credit card. Over the phone we accept MasterCard & Visa. When booking online, we accept MasterCard or Visa. This is a convenient method of paying for those who, for whatever reason, cannot make it into the centre. Tickets may then be collected at your convenience right up to performance time. If you require someone else to collect on your behalf, fax us that person’s name and your authorisation. We will not accept a booking made on another person’s card. This ensures security for your ticket/s and helps guard against fraudulent use of your credit card.
You may purchase the tickets directly from the Box Office or an agent where advertised for a special event. The Box Office hours are from Monday to Friday, 9am until 5.00pm and prior to performances.
You may wish to purchase tickets on the day / night of the performance either at the Box Office, or at the venue (whichever is applicable). Please remember that we cannot guarantee you preferred seating or even tickets if you leave it until the last minute to make your purchase!
You may prefer to book by mail, writing to us with your ticket order and enclosing a cheque or money order. Tickets can be held for collection or mailed out. The Mail-Out service is usually available for all tickets purchased early. This incurs a $3.50 service fee for regular mail or $7.00 for Registered Post in addition to any other fees. Once tickets are mailed out the PAC does not take responsibility for any lost or stolen tickets.
If you want to book tickets any time day or night you can now use the online box office on our website. You have the option to select from the interactive seat map, otherwise the system with offer you the best seats that are still available for the performance. A $1.75 per ticket processing fee is applicable to all internet sale. Additional fees may apply.
Firstly, and most importantly purchase your tickets early!
If you wait until a few days before the show to book, then it is highly unlikely that we will be able to give you the seats that you want. When booking over the phone state your seating preference, and we will do our best to accommodate you. When entering reservations into the system, we automatically give the best available seats. Remember that getting in early will enable us to serve you better!
Like most venues, when selecting seats from the map you are not allowed to leave a single seat stranded and you will be prompted to change your selection. When limited tickets are remaining it is recommended to contact the Box Office on 6420 2900 to enquire if your requirements can be met.
Promoters often request that a varying number of seats be held for their own purposes. The requests can change right up until the last minute; therefore, seats can sometimes be released on the day of the show.
The individual promoters and organisations set the ticket prices. This includes the option of concession prices. They are also in charge of the adverting for the events.
In most cases there is a booking fee that applies to all tickets sold – irrespective of from whom they are purchased. The only varying factor is how much is charged as the booking fee. Although the tickets here may sometimes be more expensive than other agents, it may also occur the other way around.
Contact the box office regarding this issue. Our staff will only accept enquiries from the person who purchased the tickets and will require full name, address and contact details.
PLEASE NOTE: Standing and General Admission tickets can NOT be replaced or duplicated under any circumstances.
To maintain a pleasant environment for all guests, hot food and beverage is restricted to areas outside the theatre.
Yes, we do keep a waiting list. You may call the box office and ask us to add your name and phone number to the waiting list. We will call if tickets become available.
If we cannot reach you when we try to call, we will move to the next name on the list, and so on, calling through the entire list, and then re-calling those we could not reach the first time.
Yes, the Centre Box Office is open on days of performance for one hour prior to curtain, tickets are available unless sold out.